Electronic Private Branch Exchange (EPBX)

EPBX is a complete telecommunication suite with the objective of managing and operating all the telephony system. Using the newest concepts for the telecommunication system, Talk ePbx can also be called as “ALL IN ONE”, for containing all the functions of a regular PABX and an ACD (Automatic Calls Distributor) and the CTI (Computer Telephony Integration) facilities completely integrated, such as: IVR (Interactive Voice Response) , data base access, automatic dialer, recording, conference, voice-mail, sending and receiving fax, as well as traditional characteristics for the day-by-day‚ contact center, among other things.
We install, supply, service intercom systems. We undertake maintenance contracts of EPBX systems of different brands, as we have our own full-fledged shop floor that enables us to repair all types of EPBX systems. Therefore Talk ePbx is a complete platform, with no needs for several providers complementing a communication solution for you Company. We identify the basic requirement for your esteemed organization and implement the below customized requirement as per your need
  • Call processing unit that is capable of handling a certain number of simultaneous calls. Some processing units also require network control cards and tone clocks.
  • Central Office Trunk Interface that connects to the lines coming from PSTN – Analog Station Interface that can connect to the analog telephones of your organization. (Analog phones are basic single line telephones and are not vendor specific-Although buying analog phones from the same vendor might be recommended at times)- Digital Station Interface that connect to the Digital Phones of your organization. Digital phones are multi-line telephones with display (sometimes even without) and many features can be stored on the buttons of the phone which make them user friendly and efficient.
  • Auto Attendant is required to automatically route all calls to their destinations day or night.
  • Call Forward: Allows user to transfer their extension to another user while they are away – can be forwarded to both internal and external numbers
  • Call Pick up: Allows user to pick up a call in a specified group by dialing a predefined code. Any extension may also be picked up by dialing another code if they are not the part of the same group.
  • Speed Call: The systems are equipped with 100s of speed dialing list-personal and group.
  • Choose a voice mail system or unified messaging:
  • Call Routing
  • Computer Telephony Integration
  • E1 Lines – Billing Software:
  • IVR Requirement
  • SMS Gateways
  • Same Number for SMS and IVR
  • Enterprise Mobility
  • DECT-Digital Enhanced Cordless Telephony
  • QSIG Networking:
  • Tenant Partitioning
  • DISA: Direct Inward System Access
  • One Number Access
  • IP Conferencing & White Board Applications
  • Time of Day Routing
  • Expandability
  • Maintenance Features
  • Remote Administration
  • Duplicated or Single Processor
  • Battery Back Up
  • Surge Protectors & PBX Grounding
  • Power Failure Lines
  • Operator Consoles
  • Main Distribution Frame- MDF:
  • Directory: Display telephone sets should be able to locate any extension by keying in the name.
  • Conference: Conference calls between internal and external callers
  • Call waiting: Notification of another call if you are busy on a call
  • Music on hold: Must have required interface to connect to external music source or should be able to play from inbuilt music source