EPBX is a complete telecommunication suite with the objective of managing and operating all the telephony system. Using the newest concepts for the telecommunication system, Talk ePbx can also be called as “ALL IN ONE”, for containing all the functions of a regular PABX and an ACD (Automatic Calls Distributor) and the CTI (Computer Telephony Integration) facilities completely integrated, such as: IVR (Interactive Voice Response) , data base access, automatic dialer, recording, conference, voice-mail, sending and receiving fax, as well as traditional characteristics for the day-by-day‚ contact center, among other things.